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SmartCRM by Binotel is a cloud-based customer relationship management (CRM) system tailored for small to medium-sized businesses in Ukraine. It streamlines sales, client management, and communications, aligning with local business practices. The platform helps optimize processes, reduce routine tasks, and enhance efficiency in sectors like retail, services, automotive, energy, and B2B. Key features include a customizable sales funnel to track deals from lead to closure, offering visibility into progress, communication history, and next actions. The centralized client database provides a 360-degree view, storing interaction logs, deal details, and customer needs for personalized engagement and quick analysis of deal outcomes. Integrated telephony, linked to Binotel’s Virtual PBX, supports call handling, recording, and missed call tracking within the CRM, tying all interactions to client profiles. Task automation generates daily workflows based on deal stages, such as reminders for follow-ups or proposals, minimizing manual effort. Analytics tools deliver reports on sales metrics, failure reasons, and trends, with customizable visualizations for data-driven decisions. The system integrates with various tools, including Binotel’s Virtual PBX, and prioritizes security with encryption and access controls. Setup takes 60 minutes, including expert configuration and training. Unlimited support is available seven days a week via phone or email. Pricing starts at 399 UAH/month per user, with unlimited deals and data storage. A promotion (as of July 2025) offers the second and third months free with the first month’s order. Trusted by businesses across multiple industries, SmartCRM drives operational efficiency and growth.