What is Genesys Cloud CX?
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The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
Customer self-service
Digital channels
Voice services
Workforce engagement
Outbound campaigns
Unified communications
Inbound routing
Used by Companies like
Techstyle
WestPac NZ
Pricing
Genesys Cloud CX1
Genesys Cloud CX2
Genesys Cloud CX3
Genesys Choice
Genesys DX™
Genesys Cloud CX1
Genesys Cloud CX2
Genesys Cloud CX3
Genesys Choice
Genesys DX™
Selected Plan Features
Solve customer problems faster
Inbound and outbound voice
IVR minutes, data storage, API requests
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